This page applies to EpicStoriez's physical products: the printed book and Epic Shop's personalized products (t-shirts, sweatshirts, mugs, posters). The eBook is delivered digitally, to your account, as soon as it's ready — it has no shipping costs or delivery times.
1. Delivery times
Printed book: mainland Portugal within 6 to 10 business days after you approve your book. Islands (Azores and Madeira) within 6 to 15 business days. You receive a tracking code by email as soon as the order ships.
Epic Shop products: delivery times will be shown at the time of purchase, once this service is available.
2. Shipping costs
The shipping cost, when applicable, is always shown before you complete the purchase — it is never added afterward. We do not currently ship outside Portugal.
3. Right of withdrawal — personalized products
All the products we sell are personalized to your specifications (the avatar, name, and story are unique to your child). Under article 17(c) of Portuguese Decree-Law No. 24/2014, goods made to the consumer's specifications or clearly personalized are not eligible for the general 14-day right of withdrawal that applies to distance purchases. This means that, once an order is confirmed, it cannot be returned simply because you changed your mind.
We recommend carefully reviewing the preview and requesting any changes you need through the revision panel before approving your book or completing your order — that is the right moment for any correction.
4. Defective, damaged, or wrongly delivered products
The exception above does not apply to manufacturing defects, damage occurring in transit, or errors on our part (e.g., a different product than ordered). In these cases, the legal conformity warranty (Decree-Law No. 84/2021) applies, and we will replace, reprint, or refund, as applicable — at no cost to you.
To request this, contact us at info@epicstoriez.com within 30 days of delivery, with your order number and photos of the issue.
5. Lost or significantly delayed order
If the stated timeframe is significantly exceeded and tracking shows no progress, contact us — we will investigate with the carrier and, if the order is confirmed lost, we will resend it or issue a refund.
6. Contact
For any question about your order, write to info@epicstoriez.com.